Cancellation Policy

Under circumstances where we enter into an off premise contract with our customers, such as when we agree a contract at our customers premises, our cancellation policy applies to give you reasonable time to change your mind. It does not apply when work has been quoted for and agreed in writing prior to commencement or when the work involves urgent repairs.

What is an off premise contract?

There are four types of ‘off-premises’ contracts, most business

contracts will fall under any of the first three paragraphs below:


1. A contract made where a consumer and trader are together

and agree the contract in a place that is not the trader’s busi-

ness premises e.g. in a consumer’s home or place of work.


2. A contract made where a consumer and trader are together

and an offer is made by the consumer in a place that is not the

trader’s business premises.


3. A contract that is agreed on a trader’s premises or through

any means of distance communication immediately after

a meeting with a consumer in a place that is not the trader’s

business premises.


4. A contract made with the consumer during an excursion

organised by the trader with the aim or effect of promoting and

selling goods or services to the consumer.


If any of the above situations are met then the following notice of the right to cancel is as described below.


Notice of the Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.

However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.

If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.


Complete, detach and return this form only if you wish to cancel the contract.


Customer Cancellation Notice


Name of customer: _______________________________________________

Address of customer: _____________________________________________


I/We hereby give notice that I/We wish to cancel my/our contract dated:

Customer signature:______________________________________________ Date: ____________________


This notice should be sent to : 69 Swaynes Lane, Comberton, Cambridge CB23 7EF


Work commencing prior to the expiry of the Cancellation Period

I/We agree that: Oxbridge Plumbing and Building

may commence work on _____________ (date), before my cancellation period has expired.

I understand that if I decide to cancel within fourteen working days, I may be asked to pay for any work that has been done prior to my cancellation.

Signed:_______________________________ Date:¬_____________